Our esteemed clients must take a moment to read and familiarize themselves with our Refund Policy mentioned below. We ensure the refunds in order to provide the highest level of service possible, such that they attain the utmost benefits every time. We try our level best to offer quality services that match every aspect of the business of our customers. We make refunds on payments for any design as a courtesy to the client however our internal management reserves the complete right to reject the refund request of any customer.
The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your money if you are dissatisfied with our work. In the case where a client is not completely satisfied with our services, we can provide a refund, which takes a maximum of 30 working days where we process in the client’s account either by credits or direct deposit through the bank account.
All refunds will be issued to the original credit or debit card as provided. Refunds for all website and unsatisfied work issues will be made with the proper approval of the client. The customer needs to specify the details of the account and reason to the associates after which we will proceed as per requirements. The refund and cancellation will be generally issued in the following circumstances-
Due to some mailing issues with your e-mail provider or your own mail server you might not receive the delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the order placing date, otherwise, the product will be considered received and downloaded.
You may at times face problems downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support Department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 30 days may result in a refund decline.
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Such issues should be reported to our Technical Support Department within 30 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints, which are based merely on the customer’s false expectations or wishes, are not honored.
Only persons age 18 or older have permission to access our Product. Our Products do not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take steps to remove that information and cancel the order immediately.
If you have any questions about this policy, please contact us.
Address - 1112 Pleasanton Dr Plano, Texas, 75094 United States
Email - support@thebrandingavenue.com
Phone - +1 800 793 4185
