Return Policy
Our refund policy was created to define the circumstances in which we will issue a refund. The procedure for requesting a refund and The Branding Avenue’s responsibility in refunding circumstances are mentioned here. By registering for any of our services, you acknowledge that you have read, understood, and agreed to all of the terms and conditions outlined in the refund policy. Please read and fully understand our refund policy before making a payment.
To ensure smooth transitions with all clients, The Branding Avenue must document and archive all transactions. To ensure that customers receive genuine and high-quality work on their projects, we offer a Money-Back Guarantee and other return procedures. However, all return policies at The Brand Avenue are subject to the following clauses and can only be changed with prior client approval.
- • The Money-Back Guarantee is valid for 10 days from the date of purchase.
- • If you are dissatisfied with the designs, you have three options for getting your money back. Telephone: (888) 966-2996, Live Chat, and Email.
- • Returns can be requested by completing the Return Request form, which will be emailed to you. If the request is received on time, The Branding Avenue will refund 30% of the total charged amount.
- • Returns (Turnaround Time) are provided in 48 hours, but rush changes are not returnable.
- • If the return is approved, the client will receive a refund within 30 days. If the client cancels the website component of the package after 30 days, there will be no refund; however, we can keep the project, and the client can return later to restart the project.
- • Furthermore, if the client requests additional revisions (1 or more design changes, regardless of difficulty) or changes to any initial concepts, the customer waives the above-mentioned right to a refund.
- • You will also lose your right to a refund if you do not respond promptly to The Branding Avenue’s status notification.
